We want you to be happy with Smart Link. If a paid plan isn't right for you, here's how to get your money back.
14-day money-back guarantee
You can ask for a full refund within 14 days of any payment, including renewals. You don't need to give a reason.
How to ask for a refund
- Email support@your-domain.com from the email address on your account.
- Include the date of the payment, or your order or invoice number if you have it.
Our payments are processed by Paddle.com, our merchant of record. You can also request a refund directly from Paddle using the link in your receipt email, or at paddle.net.
We reply within 2 business days. Approved refunds go back to your original payment method through Paddle. Your bank may take 5 to 10 business days to show it.
After a refund
Your account moves back to the Free plan. Your links keep working within the Free plan's limits, and you can choose which link to keep.
Cancelling
You can cancel your subscription at any time from Manage billingin your dashboard. Cancelling stops future payments, and your paid plan stays active until the end of the period you've already paid for. Cancelling on its own doesn't refund the current period; ask for a refund as above if it's within 14 days.
When we may decline a refund
- The request comes more than 14 days after the payment.
- The account was suspended for breaking our Terms of Service, such as using links for spam or phishing.
- There's a clear pattern of buying and refunding repeatedly.
This doesn't affect any rights you have under the consumer laws of your country.
Contact
Billing and refund questions: support@your-domain.com.